All US orders are shipped via UPS Ground, with a signature required. Your order may be shipped via alternate courier, such as FedEx, and as such, this will be reflected in the tracking you receive, once your order has shipped and can be found via our website.
For International orders, the shipping options are dependent on the country of receipt. They include DHL and USPS and will be shown and chosen at time of check-out. All duties and fees are by receiver and SENIA is not held responsible for them.
Shipping may take around 3-7 business days for US orders and 1-2 weeks for international orders. Due to COVID-19, SENIA is not responsible for courier related delays. Please always refer to your tracking number for an accurate estimated time of arrival. If you have any questions please email email@example.com.
Shipping costs within the US are $15 and international costs are calculated at time of checkout and dependent on the recipient country, method, and speed of delivery. The costs can range between $15-200 and will be displayed at checkout. If you have any questions regarding price of shipment please contact firstname.lastname@example.org.
*Please note, the shipping service selected does not speed up the creation of custom orders. Please see below for more information regarding turnaround times.*
HOW LONG WILL IT TAKE TO SHIP MY ORDER ONCE IT'S COMPLETE?
Non-custom orders are typically processed and shipped within the week that your order was placed (if the piece you purchased is in stock). If it is not in stock, you will receive an email from SENIA. You will receive an emailed shipment notification with tracking information once the order is complete. *During holidays and high sale seasons, orders may incur a slight delay due to an excessive amount of orders being fulfilled. If you have any questions please email us at email@example.com
Custom orders take approximately 8-9 weeks to create and ship out. This being said, our turnaround time is only an estimation, never a guarantee due to the unforeseen intake of orders at any given hour of the day. Every custom piece we create is processed through a systematic production procedure that is anticipated to be completed within this time frame. Since all orders are completely unique, there are sometimes unexpected delays. You will be notified of a delay. If you have any questions regarding your custom order please contact us at firstname.lastname@example.org.
Non-custom and custom combined orders will be shipped out together once the custom pieces are complete, unless otherwise stated . If you would like to receive your non- custom pieces first, please email us at email@example.com.
DO YOU REQUIRE A SIGNATURE FOR PACKAGES?
We do require a signature upon delivery.
CAN I EDIT MY SHIPPING ADDRESS?
If your order has not yet shipped, please email us at firstname.lastname@example.org with your order number and updated address so we can adjust it for you. If your address needs to be changed, please let us know as soon as possible. Once a package has been assigned tracking, we are not able to make adjustments to your address.
WILL I BE CHARGED DUTIES OR TAXES?
There may be duties and taxes incurred on your shipment that you will be responsible for. Please note that SENIA New York does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that SENIA is not able to reimburse you for the duties and taxes paid upon delivery.
WHY IS MY PACKAGE DELAYED?
We ship parcels through UPS, DHL, FedEx, and USPS. During holiday seasons, orders may suffer a slight delay in shipment due to an excessive amount of orders being fulfilled. In addition, SENIA will not be held accountable for a delay in shipment caused by weather conditions, issues with international customs, COVID-19, or any other circumstances that are beyond our own control.
WHY WAS MY PACKAGE RETURNED TO SENDER?
Packages are most often returned to our facility due to missing apt/unit numbers. Please double check your order confirmation to see if your address is missing any information. From there, please email email@example.com with all necessary address information. Your package will be sent back to your updated address upon inspection. *Please note that this address change will not reflect in the automated email that you initially receive when your item is shipped to you.
MY PACKAGE WAS MARKED AS DELIVERED, BUT I HAVEN’T RECEIVED IT?
In the rare case that your tracking number shows your package has been marked as delivered, but you still have not received it, we ask that you contact the shipping provider for more information. We require a signature, to protect this from ocurring. Once a package leaves our facility, it is in the hands of the shipping provider, and they will be able to open an investigation to help locate your package.